Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@sportvision-ai.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@sportvision-ai.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sportvision-ai.com.
Return Authorization and Process
Before returning a product, please contact us at support@sportvision-ai.com within 30 days of delivery. Please provide your order number, the reason for the return, and photos or videos if the product is defective, damaged, or incorrect.
Once the return is approved, we will provide return instructions and the applicable return address. Products returned without prior authorization may not be accepted. Customers should use a trackable shipping method and retain the shipping receipt until the return has been completed.
Return Shipping Costs
For verified defective, damaged, or incorrect products, SportVision will provide a prepaid return shipping label or reimburse reasonable tracked return shipping costs approved by us in advance.
For returns due to a change of mind, ordering the wrong product, or other non-quality-related reasons, the customer is responsible for return shipping costs. Return shipping costs for non-quality-related returns are non-refundable.
We are not responsible for returned packages that are lost or damaged in transit when the customer arranges the return shipment independently.
Restocking Fees and Deductions
We do not charge a restocking fee for eligible returns that are received in their original condition with all accessories, manuals, gifts, and original packaging.
Where permitted by law, we may deduct the reasonable replacement cost of missing items or the reduction in value caused by damage, excessive use, or handling beyond what is reasonably necessary to inspect the product. We will notify you before making any deduction.
Original Shipping Charges
For non-quality-related returns, original shipping charges, expedited shipping fees, customs duties, and import taxes are non-refundable unless otherwise required by applicable law.
For verified defective, damaged, or incorrect products, we will refund the product price and the original standard shipping charge paid to SportVision.
Order Cancellations
You may request a free cancellation before your order has been dispatched by contacting support@sportvision-ai.com. If the order has not been dispatched, we will cancel it and issue a full refund to the original payment method without a cancellation fee.
Once an order has been dispatched or transferred to the carrier, it can no longer be cancelled. You may request a return after delivery in accordance with this Return and Refund Policy. Return shipping costs will apply to non-quality-related returns.
After-Sales Support
If your product is defective, damaged, or not functioning as expected, please contact support@sportvision-ai.com with your order number and supporting photos or videos. After reviewing the information, we may provide troubleshooting assistance, repair, replacement, or a refund, depending on the nature of the issue and applicable consumer protection laws.
Refund Processing
Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.